BS page. All things are not “operational”.

Everything is working for me. So what is wrong with your setup?

[image] Is ST down? Devices & Integrations Currently Smartiles will not load and when I try to access things through the app it just spins and then errors out on me. Any body else having issues? [image] Troubles Logging In? General Discussion …

Those are from 3 days ago. Not having an issue right now. Have you tried to reboot the hub or reset the hub through the IDE? What problems are you experiencing? Again I ask?

Yes, rebooted tried all things possible. Support responded that an “engineer” has to fix it. That was three days ago. I have no access to app or hub in IDE it just says I’m “not authorized” multiple people are complain.

Ouch, I would request help again, being that you are down. Any indication what the problem is from the support person? Who were you dealing with? @Tyler can you help @Tolik here. He is completely down and need assistance immediately

Feb 26, 10:37 AM Hey there, Thanks for reaching out to us! I’m so sorry for the issue you’re seeing. Some users are currently experiencing this issue as the result of the outage we had yesterday. I have tagged your account to have an engineer take a look at it from the backend and get the issue f…

Feb 26, 4:00 PM Hey there, Thanks for writing in. Unfortunately the only way to get this specific issue fixed is to have one of our engineers go in and fix the permissions issue manually. I can see that Kyle has already escalated it and our engineer who is on rotation should be able to get to it …

I’m still waiting along with others here in the community. So I ask again why does the support status page say all things “operational” Why lie…?

Hmmm, I flagged Tyler who is normally a great help on the board here. Hopefully this will get you some attention,. I know they are going through growing pains (not that knowing that helps much) I have seen some big improvements over the past two months. Hopefully issues like yours will be more q…

IDE says Not Authorized

General Discussion

Tolik (Tolik) February 29, 2016, 3:51am 4

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IDE says Not Authorized

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