HA-Bridge (from bwssystems.com) which emulates a Philips Hue hub via web server interface also started showing as offline with SmartThings Hub v2 (2015) Firmware 000.026.0009 (26.9). I am using the latest version of HA-Bridge, 5.2.2.
[Update 6/29/2019 6:15pm EDT: Barry Andersen from Smartthings worked behind the scenes and got my emulated hub to show online again. All devices are working now. Thanks for the fast response, Barry!]
Not sure I fully understand. I have a Hue bridge, the physical device. I do not use a Hue emulator of any kind.
My Hue issues are that I see frequent device health-based offline/online messages in the “Recently” tab for some of my Hue bulbs. My Hue devices are still controllable. I was getting some Live Logging errors for Hue bridge but for now they seem to have stopped.
I’m trying to suss out the scope of the issue. We have users who are using the HA emulated hue bridge who are reporting an issue so I’d like to establish if others who are not using the emulated hue bridge are also seeing issues, as it is likely a different root cause.
Based on your response, it sounds like the reports in this thread are unrelated to the emulated hue bridge issue - aside from chopperj.
I looked at the device you reported in your support ticket. It does seem to have been very solid up until the hub firmware update when it started flip flopping online/offline. I don’t have a good explanation unfortunately but will flag it.
I am adding a new device for Phillips Hue and following the instructions to unplug the Ethernet cable, wait 10 seconds, plug and then hit the Hue Bridge button, but nothing happens in the app after doing so.
I don’t see anything in The official instructions about unplugging the ethernet, and there are a number of reasons why that might cause a timing issue when you went to join. Is that an instruction from Hue or from SmartThings?
I tried both the classic and new app and both can’t find the hue bridge, it just times out after a while, before the firmware and android app update there were no issues and smartthings could see the bridge fine.