I have SmartThing hub v3 Firmware version 000.052.00021 Why my hub dint get the new update of April 2026
one thoughtâŚ
If you purchased a used hub or the hub has been off-line since March 2025, then it could be the expired security certificate causing the issue. You can follow the guide in the following thread: Troubleshooting SmartThings Hub 2018 and Aeotec Hub
but only ST staff can help you confirm if that is actually the issue for you
Could you please grant us impersonation access to your account so we can investigate further?
- Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
- Enable support access to your account:
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (âŽ) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select âUntil turned offâ, once the team finishes, weâll let you know so you can disable it again.
More info about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support
Itâs always a concern when a hub is on 52.21 as that seems to be as far as the Samsung SmartThings Wifi/Hub has got to and you see an awful lot of those listed on eBay incorrectly as V3 hubs, and even worse quite a lot of those were from a Vodafone tie in.
As @jkp as mentioned there has been an issue with an expired security certificate with the V3 hubs which can affect old stocks of ânewâ hubs or second hand hubs that have gone unused for a long period.
@Itati should be able to see what is going on in your case.
I granted access martinraby159@gmail.com
Hi @Raby_Martin
Was your hub disconnected for a long period of time?
As mentioned in the previous comments, please follow the steps outlined in the following post: Troubleshooting SmartThings Hub 2018 and Aeotec Hub.
After completing them, let me know what the result was.
Thanks!
I did block ntp port 123
SmartThing app time is block I see it in the SmartThing app and test the port 123 and itâs block i claim my hub now stuk on SmartThings Hub app version1.0.49-13 and i left the port block and its not updating and i did it a mumultiple Time format the hub event try to repair aquara fp2 and itâs saying canât install because network NTP not available what do I do now unblock port or just leave it block i also rurn on SmartThings Support Account data access on can you please tell me what Iâm doing wrong at this point thank you
may or may not help:
block ntp port 123 UDP
reset hub
add to app
you may see a download begin
remove port block of 123
watch to see if the download completes and the hub gets updated.
depending on your Router: go to the Troubleshooting page and search if someone may have already posted in regards to the Router and what worked for them
My hub doesnât update i did that and its worse Iâm stuck on version Firmware 1.1 I should at never do a factory reset i would have Firmware version 000.052.00021 now stuk with Firmware version 1.1
SmartThings Hub app version 1.0.49-13
Hello Itati, thank you for your great support to the community. I also am stuck with firmware update, it does not start the download after successfully adding the smartthings V3 hub. I alreadyu enabled service access and the hub is active under my account named âBrightwoodâ, (I have 4 of them total). please lmk if you can push the firmware update for me and yes router was in the box for a long time. not sure what other info do you need? thank you in advance for your help.
As mentioned in the previous comments, please follow the steps outlined in the following post: Troubleshooting SmartThings Hub 2018 and Aeotec Hub.
After completing them, let me know what the result was.
Thanks!
TY for getting back to me. I will try and get back to you. Best