Hub Firmware Release Notes - OTA - 16.9 - V2

What is sad is when I raised a ticket with support they said that no one else had complained. No one is looking at this as an issue at smartthings I think.

I logged a ticket in the UK - they supposedly applied some ‘changes’ on the backend and wanted me to report back which I did as there were no improvements next they said they wanted to disable the unsecure/secure join ‘to see if that makes a difference’. I replied back with logs and screenshots as well my suspicion that its firmware related and the request to give me a reasonable response to what they intend to do about it rather than ‘trying something out’.
This was in Dec 15th, I did send further logs with the request to review the backend for details what else happened around that time to allow investigation on Dec 16th …

Havent heard back since - to be fair with Philips/Osram now having motion sensors as well I am strongly considering throwing ST out and to potentially join the Homekit integration platform - seems like support either doesnt have the skills or access to troubleshoot and just proposes solutions by trial and error … I dont even have a case reference# …

Previous to the latest updates I had a quite solid systen with CoRE automating almost everything - including CoRE replacing SHM - so I didnt need to touch a switch at all except for one exception …

Its frustrating to say the least and yes I even changed the reported 100% battery for a brand new one at 100% didnt change a thing …

Homekit and Hue will have nothing like the flexibility of CoRE and Smartthings though. Really not an appealing option. The shame is, like you my system had reached a point where it was close to being really good until this update which according to smartthings is haunted with constant movement everywhere!!

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Ever since this update several of my Osrams bulbs have been going offline. Before the update I had at least 5 months of uninterrupted stability so I am convinced its the update. Iris SmartPlugs, of which I have over 40 are now occasionally and randomly failing to switch when controlled in large groups via Routine or SmartLighting. It does not happen every time though. Unfortunately support will not help because they are not SmartThings branded devices. Before the update they were 100% reliable. I wish ST would acknowledge the problem and let us know what they are doing about it.

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you can do quite a lot with the homekit apps and ifttt but I am still looking into it …

I do have mainly Osram bulbs in my setup and they all work fine - did you upgrade them via the Osram hub at all? they all report this version 01020412

With the standard disclaimers of I can only comment on what I know and this is not an official statement, etc…

There will be no migration tool from V1 to V2. It’s possible there will eventually be a tool from V2 to V2 (in case of hub replacements). If that happens, it is also possible (but less likely) there will be one from V2 to … whatever comes next.

V1 isn’t EOL until it no longer connects to our platform. That may happen someday, but it hasn’t happened yet. That said, I wouldn’t expect updates for it unless it was something serious and/or security related.

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Biggest problem with homekit is that unless Apple get their cut then the connecting device do not get a look in. This’ll mean you’ll have to buy everything again and also a premium for the privilege of talking to siri.
I may love my apple kit but not enough to replace my 200+ devices in smartthings right now.

Please, please email support. Reference my ticket #286581.

The latest firmware update is junk and did more harm than good, and more people need to complain and let them know.

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I kind of what to go buy an Osram bulb just so I can complain too!

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Thank you for addressing this with the information you have. It shows a lot of integrity to speak up. :clap:

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Thank you for that statement. It makes it easier to decide what my upgrade path should look like! :clap:

I doubt this will be too helpful, but I have six Osram Lightify soft white bulbs and three RGBW bulbs. I have not had any of the on/off or loss of connectivity problems experienced by several users. I do not own any of the adjusting color temperature ones. Also, I have not updated the firmware on any of my bulbs.

All of my like bulbs are at the same firmware revision.
Osram soft white: 0x01020156
Osram RGBW: 0x01020325

I also have three iris outlets in a group and they have worked without issue for me as well.

I mostly own only ZigBee devices and have many GE ZigBee switches throughout the house.

I agree the update was trash and more people need to complain. They should also complain on sales sites such as Amazon. Got to impact bottom line. The original ST management team would have been on this. Since Samsung has come along it is all trash. I have posted my complaints on other threads so I won’t go into detail on the problems. Support hasn’t even responded other than to say reboot.
My other issue is if they know they have a problem just tell us and give us an idea of when it will be fixed. These morons who think saying nothing is good need to go back to PR 101. Be honest with your customers.

Already did a week ago. Ticket # 290332

I just ran some tests on the zigbee SmartPlugs that don’t respond. The on/off commands don’t even show up in live logs in the ide. Something is going on here.

…and it’s driving me crazy.

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Me too. Mostly because my system worked great before the update. I’m not used to the albeit minor instability as of late.

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This morning 2 Zigbee SmartPlugs failed to turn on as part of a group of devices being controlled together. One of the plugs was less than 5 feet from the hub so it’s not the mesh.

Edit: Some additional info. When I look at event history for these failures I see APP_COMMAND as the Source. The successful actions have a DEVICE as the Source.

Fix this already!

Well, that’s a bit depressing. I’m also really concerned that there “may be” a replacement hub tool. I’m an IT Director who has been “doing IT” for over 21 years. I’ve seen my share of devices like the ST hub break for various reasons - power surge, bad power adapter, internal board with manufacturing flaw, dropped, etc. This tool is not for hypothetical scenarios.

The bigger problem that I have here is that the inability to produce this tool points to potential issues with the ST infrastructure itself. Yes, great strides have been made in terms of stability. But, if ST engineers can’t produce this tool there can only be two reasons why - no resources can be dedicated to it (for various reasons) OR there is a “foundational issue” with the ST environment (back end and front end) that prevents it from happening. It is that second possibility that makes me question my long term commitment to the platform. And, for those that know me around here, I have been a huge champion of ST, recommending to numerous friends, etc.

This is essential (as a backup tool).

V2 to V3 should be on the table (with no disclaimers) - a migration tool for your client base is generally a good thing.

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That’s true. But at this point there isn’t even a V3 table for a migration tool to be on.

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