Instead of a hard reset… try a soft reset …
soft factory reset by following these directions:
- Disconnect the power cable from the Hub
- Using a pin or a small tool, hold down the reset button on the back of the Hub
- While continuing to hold down the reset button, replace the power cable
- When the LED on the front starts flashing yellow, release the button
please note: it can take up to 10 minutes to complete since it attempts to contact the ST servers and re-download the firmware
Another option to test before the soft reset…
try changing the dns on your network to something like OpenDNS or Google Public DNS.