So, I’m not sure exactly when this occurred, as I’ve been trouble shooting other tech stuff in my house lately…
Only two things that I know have changed in my system - firmware update at the beginning of February and I activated Samsung Connect on my phone. FWIW, I’m on a Galaxy S8.
The other day I went to add a bulb and discovered that everything was gone - neither the Hub nor any of the devices show up anywhere (SmartThings app, Samsung Connect applet, or on the web interface). Poof. Gone.
I still have the box my Hub came in, so I re-entered the code hoping for the best and got none of my devices back. Hub shows in ST, SC and web.
I spoke to support and they had no input.
Anyone have any idea what happened? Did I nuke it when I activated Samsung Connect?
Anything to do other than rebuild it?
What the hell is Samsung Connect and should I be using it instead of the SmartThings app? Or both?