How do I turn off notifications for OFFLINE leak sensor without disabling notifications for LEAKS?

Like many people I’ve been plagued with issues for constant bombardment to my and my wife’s phones of leak sensors going offline then online then offline then online then offline then online then offline then online then offline then online then offline then online then offline then online then offline then online then offline then online then offline then online then offline then online then …

Yep, it’s annoying.

But worse, in the app, I can’t see any way to turn off only notifications for Offline/Online, without also disabling notifications for the entire device! Which kind of defeats the object of a leak sensor.

Can anyone tell me if this is possible before I commit myself to an insane asylum please.

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  1. Favourites page/3 dots top RHcorner/Show Home status/Offline OFF
  2. Favourites page /Menu hamburger bottom RHcorner/cogwheel top RHcorner/Notifications OFF
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Thanks for the reply. Actually, I’m a bit confused.

  1. This stops them appearing in the Favorites page only, not the notifications I cited as the problem
  2. This turns off all notifications, which as I mentioned defeats the object of a leak sensor

Please let me know if I’ve misunderstood something.

On my iPhone on the notification cog wheel I get

If I select Casa I see Home Monitor, Energy and all devices. I unselect ALL devices and only select if I want the Monitor, to get presence, smoke, leak and security notifications. That’s the way it’s working here today…

I’m running into this issue as well

I want to only disable the offline/online specific notifications so when it is online I can get notified of a leak or other more important issue to me.

I have the exact same issue and it has finally cost me. Leak sensor detected water at 1:30 in the morning and went off on my phone. Well at 1:30 in the morning I didn’t look close and figured just another off line warning since it happens 2-3 times every day!

This is kind of a major issue that needs a solution.

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This has been going on since the platform change. There have been many reports of this issue. I have a bunch of these sensors as I’m a little paranoid about water leaks after having a house in the past that flooded a couple of times due to bad plumbing. The only thing that saves me now is that if it’s a real event, I have them tied to a water value shutoff on my main line coming into the house. I’ve had a couple false alarms in the past year, but I’d rather have that than a flood. This isn’t a protocol issue as I’ve got mainly ZWave sensors, but I do have a couple of Samsung water sensors (Zigbee) and they also get flagged offline. My Ecolink Firefighter listener also goes offline randomly, so it’s not just water sensors.

I rarely have leak sensors going offline, and I have 9 - a mixture of Samsungs and Xiaom/Aqaras.

To ensure that leaks are notified I have a virtual switch which upon water being detected triggers an announcement on Amazon Echos dotted about the house, and also an Alexa notification on the phone.

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Sorry to hear this happened. Hopefully the flood wasn’t bad.

This is beyond ridiculous. These “cry wolf” notifications need to stop and be addressed. How do we escalate this to someone senior? SmartThings email support was appalling.

I’m a bit confused here.

I know that there is a ‘system’ response to a leak sensor going active which results in a prominent notification. I’ve been aware of that for years. However the only offline/online notification I ever see is for the hub. So is it the case that there is also a ‘system’ response to leak sensors going offline/online?

Blacklisting the leak sensor notifications via the settings in the mobile app will stop the leak sensor notifications. So presumably it is also stopping the offline/online notifications if they have the same source?

So that would be the default responses silenced. What I don’t understand is how that would prevent the Home Monitor or Routines being used for notifications instead.

You could ask to speak with a next-level support person. (First level basically filters out all of the “easy” fixes, sparing second-level from handling trivial stuff. At least, that’s how it is supposed to work!)

Anecdotally, many folks can’t get traction with support personnel.

A public-facing location–such as a product review on the appropriate app store of the place you bought your hub–might catch the attention of marketing folks. They might make some noise, causing pressure on support/engineering. Or not, if they are too busy marketing stoves or washing machines, where the real money lies…

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