How do I know whether we’ve been migrated off the Classic app or not? Here’s why I’m confused:
- 1 of our 2 users got the migration notice, but not the other. The person who DID get the migration notice was a secondary or “invited” user. The person who did NOT get the migration notice was the primary user or account owner.
- In the new Samsung app, all of our devices appear, but at least 75% of them are “Disconnected.” I’ve seen others reporting this, but surely this isn’t the normal migration experience? There’s not even any pattern, like SmartThings brand devices vs third-party devices. We have 2 door sensors and 1 is working; we have 2 wet/dry sensors and 1 is working.
So how do I tell for sure whether we’re supposedly officially migrated or not? Thank you!