Hello, I’m having a bit of issue trying to get this garage door controller to work with my hub.
It does not pair with S2 security. When it asks for the barcode, I pick PIN instead and enter the first 5 digits of the S/N. Is that correct?
Once it’s paired and I open the device in Smartthings this is what I see. I’m not using the classic smartthings app.
When I try to activate the garage door nothing happens, no beeps no lights ,nothing.
4.) After a while I get an offline.
- I’ve cycled the garage door up and down after pairing.
- I’ve removed the device completely from my hub going through https://graph.api.smartthings.com/
- I’ve done a Z-wave repair on the hub.
- I have other Z-wave devices within 15 feet of this device.
Their customer support is not the greatest, they are geared towards commercial use and basically told me once it pairs, we have nothing to do with it. You need to work with your hub’s provider.
Any suggestions is greatly appreciated.