A replace works when you get the message that it was successful. Before you do a replace, you need to make sure the device failed. When I do a replace, I reset the device to factory, then click replace. If your device is no longer there check this post:
Thanks @JDRoberts
What a nightmare this was!!! @duncan the progress made on the zwave maintenance is outstanding!
Long story short, the forced removal of two devices created two ghosts. Support was unsuccessful at deleting the ghosts. Luckily, the devices were still operational so, I attempted to reinclude them. One was included fine and got a new ID. The other one failed to include BUT for some reason the missing info was re-added, so support was able to delete the device. Now the remains of the ghost device, which got the new ID, were automatically removed by the system (maybe you know how, because neither support nor I did anything) - see the screenshot below.
Bottom line is, that I got rid off the err 101 and was able to successfully complete the repair. Huh, that was a close call…
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