Fortrezz Water Valve Unavailable

I have a Fortrezz Water Valve that has been running fine for years, but ever since the ST app started reporting device status it always appears as “unavailable”. If I dismiss its status I can turn in on and off just fine. Am I alone experiencing this?

There are several threads concerning devices being “unavailable”. As always, you should report it to ST support.

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I have noticed the exact same issue with my system that started a couple weeks ago.

Yep me too, reported it to ST support, that’s the way to go. They will push back instead ask them to report it to “Device Health” team.


I’m jealous,… what did that unit set you back. In Canada, its hovering around 600.00 CDN

I’m actually on the verge of giving up hope on ST, thought I found “the one”