I ran into similar problem.
One solution is here where is @Rigging65 already mentioned.
I also ran into the same problem where @jpete243 encountered where previous solution cannot be used because the “access denied”. Contacted support 2 days ago and got this:
"I’m so sorry for the issue you’re seeing. I’ll get that deleted for you. Some users are currently experiencing this issue as well. I have tagged your account to have an engineer take a look at it from the backend and get the issue fixed for you.
Thank you so much for your patience. I will let you know as soon as I hear that this has been resolved on your account!