Man… what a mess.
I can’t resist “piling on” with a perspective.
First, like so many others I have a love hate relationship with SmartThings. Mostly love though. The switch to Samsung is part of their master smart home strategy. For this to work they will have to make customers have more love than hate for the ecosystem so I think migrating is a good thing. It cements the commitment of a monsterously big company to the SmartThings ecosystem to make it better and to offer new experiences. With the switch I already saw one early win which is my Samsung TV is now included in my set of smart things. The ST startup could not have made that happen easily.
There are many more smart devices coming from Samsung that will work with SmartThings out of the box due to this migration. I recently bought a Samsung robovac and it is now included. During the transition things are super funky. For example, I couldn’t add the robovac to the classic app and I had to use the new app to get it on the Internet. Now I have to use the new app to control the vac and my TV and the legacy app for everything else. These will come together soon enough but for now it is weird and not user friendly. And as Terry @tgauchat noted the sale of these smart devices is part of their make money plan.
Third, I think all of us have to remember that ST is a do it yourself smarthome solution. As such it will require an elevated level of technical skill AND patience. If you have neither you will be frustrated and won’t enjoy the ride. Those in this camp should just get out their wallet and call Control-4 or some other pro service. If anyone thinks that switching to Hubitat or Vera or some other DIY solution will provide a pain free path will be sadly disappointed. I have ST and Hubitat and both have their quirks and headaches. Local processing isn’t a panacea or magic wand to cure all DIY woes. I have struggled with device pairing, non-existent documentation, no phone app, and more with Hubitat. With that said I do like it and it has huge promise. My point is nobody will switch to it and feel no DIY pain. Once they grow and implement their make money model something similar to an account migration will likely happen there too.
Finally, the scale of community contributed apps available for ST is hard to argue with and worth any Samsung transition growing pains in my opinion. Thanks to the Other Hub pusher app I can have both now and watch to see who gains the most traction.
I would encourage anyone struggling with the Samsung account migration to take a big patience pill and then seek help before bailing completely. If someone can’t get this working it is unlikely they will get everything working smoothly on Hubitat, including such things like the complex local hack of WebCore, without similar or more effort.