Edge Drivers Smartthings V2 STH-ETH 250

[JKnight (Keeping SmartThings limping along since 2013.)]

Unless the brand new one was online and connected to receive an update back in 2018ish, it likley won’t work.

@jkp

Probably safe to say you will be unable to use that hub but contact ST support first. The reason is… ST made a change in either 2017/18 (forget the exact year) where they sent out a firmware that adjusted hub boot up and also pointed the hubs to a new server that hubs reach out to for firmware updates. If your hub never received that one firmware update…. It has no way to contact the new server and the old one is no longer available at this point. Yikes!

Free SmartThings V2 (2015) Hub

Out of curiousity - when did you purchase the hub? If you purchased it before 2018 then it is a brick and no one can use it. There was a firmware update that changed the server addresses the hub will contact when it boots up. If it did not get that update, there is no way to update at this point as the old servers are no longer available.