That clears up a few things. Probably safe to say you will be unable to use that hub but contact ST support first. The reason is… ST made a change in either 2017/18 (forget the exact year) where they sent out a firmware that adjusted hub boot up and also pointed the hubs to a new server that hubs reach out to for firmware updates. If your hub never received that one firmware update…. It has no way to contact the new server and the old one is no longer available at this point. Yikes!