Just for reference, if you are using the custom DTH then update the custom DTH to the latest version:
And also the LUM app:
We had issued a patch some time ago to incorporate the changes in hub firmware related to the new z-wave framework as pointed out above.
There are key tell tale signs of the root cause of the issue, for example:
- If you are seeing an lock/unlock event show up in the lock history/recently events but not the user name, then updating the code to the latest version should fix it that
- If you’re seeing manual locking/unlocking events and not user specific events it could be either updating the apps or it could be the mesh is losing the event (user locking/unlocking events often are sent via 2 separate events where as manual events are sent via a single event and mesh issue sometimes drops the second event)
- If aren’t seeing any messages at all in the event history then it could be a defective lock/module, a lost connection with the hub, internet issues, mesh issues, a bad battery etc
This is just the most common issues. Feel free to PM to deep dive.