Just found this reply in my email from smartthings saying both that the command did not come from the hub and that I should contact the manufacturer, but also saying that because I have uncertified integrations (I assume the are talking about the rboyapps) that I should contact them. I assume that any event coming from an uncertified integration would still be logged.
Cecile L. (SmartThings)
Oct 6, 9:48 AM MST
Thank you so much for reaching out to us here at SmartThings.
I am however so sorry for the trouble you are experiencing.
Thank you for sending the logs.
I investigated your account along with a Technical Lead. Our SmartThings Hub or system did not send nor authorize any such commands. At that time yesterday (7:02pm), we say the event of the lock unlocking but not one of our commands.
What we saw is that you have a lot of various uncertified custom integrations so it is hard to say where the issue stems from.
We recommend getting in touch with the lock manufacturer or the developers of the integrations you have in place.
I am sorry we do not have answers but seeing the detailed events from the logs, there is no bug or nothing faulty on our end. Especially a random unlocking, no way!
I hope the various parties you contact can help.
All that said, please keep us posted or let us know if you have any other questions or concerns. You can also always check our awesome website: Samsung SmartThings
Warmest and kindest regards,