I’m having an issues with devices showing as unavailable in the new Smartthings app. The device continues to function just fine. Routines work. Google home works for both routines and controlling the device directly. And I can access the device in Smartthings Classic just fine. But I can’t access or control the drive directly in the new Smartthings app, nor can I modify the device in any of the routines to which it is assigned or add it to new routines.
The device is a leviton z-wave plus dimmer. I have 30+ of these devices in the house. Half a dozen are exhibiting this behavior. Within the same doubl- gang box, one will be connected and the other will show as disconnected or unavailable.
I did research and have attempted to restore the device to different ways, both within the Classic app:
Edit the device name, click update, waited 5 minutes before attempting to access the device in the New Smartthings app. The new device name showed up in both apps. In the classic app the device behaved normally but in the New app the device continues to show as unavailable.
attempted to “replace” the device. After clicking replace the classic app stalled on the “checking device health” screen. No further instructions were given in the app. Attempted to reconnect redoing the pairing steps on the device (again, while the Replace action was running). The device went into pairing mode but then flashed red. No change in the devices behavior in the classic app (accessable) nor New Smartthings app (not accessable).