Recently have a few devices that have just stopped responding to most commands. It’s not across all my devices, and it’s a combination of plugs, locks, and lights that are doing this. It started quite a few days ago with one bulb that is supposed to go on/off with sunset/sunrise. It’s one of two on the same routine, and one works, the other doesn’t. They are both Hue Lux bulbs, but interestingly the misbehaving one is not connected via Hue, only through ST. I tried repeatedly flipping the switch to no avail, got annoyed, and shut the wall switch off for a couple days. Turned it back on, and things went back to normal for a few days. Now I notice it’s on, and won’t turn off via the app. When I watch the log lots of blather populates, but the light never responds.
Then more irritating I started having two Aeotec switches fail to respond to any commands from ST. I can turn them off and on from the buttons on the bottom, but they won’t respond to routines, rules, or direct commands. Nothing shows in the logs at all when I try to command these two devices. I have tried repairing the mesh network, as well as removing and re-adding both devices. Painful because they were in a lot of routines, plus Alexa and Harmony activities. They show up in the app as configured devices, and the “replace” option seems to act like they are ready to replace, but then what to do is not obvious.
When I was trying to repair the mesh network they both reported that they could not be updated. Even more troubling though is that my two Kwikset locks that have worked just fine have also partially started failing, and were reporting that they could not update the route. I was just able to command one lock to unlock, and it’s been mostly rearming itself at the 15 minute point, but not always. It is also supposed to unlock upon my arrival, and that has stopped working in the last 2-4 days. The other lock is exterior facing, so it only unlocks by command. That is totally unresponsive with nothing showing in the logs when I try to interact with it. ST does log the deadbolt status, and once in a while I think it is telling it to unlock. This typically happens when it’s closed, and I just locked the deadbolt. Perhaps a weird interaction with another smart app, that part. But it’s troubling.
I have a lot of devices in my network, and it feels like little by little my SmartThings is losing it’s mind. I do not really want to decompose all this, remove all devices and start over, but I’m at my wits end to getting these things back up and running. Any suggestions on what I should try? Tried rebooting the hub via the graph.api site as well as by unplugging.
I see that there was a sunrise/sunset and time driven event problem over the last week, but this doesn’t seem to be my case. I have sunset/sunrise and time triggered events that are doing just fine. I’m reluctant to waste my time messing with exclude include device process, since it seems like my non-responsive garage door lock just started to work. Anyone with thoughts?