So what’s the solution? I added a new hub in a new location using the new app (since the classic app doesn’t work anymore). The hub shows up in the app as connected for a very short time before then showing offline. After about five minutes of being powered on, I also get a push notification that my hub is connected. In the IDE, it’s still showing up as active, even after changing to offline in the app. I added a couple of motion sensors during the short amount of time the hub showed up as connected in the app. When the hub changes to offline in the app, the sensors also go offline in the app. The sensors are also still connected in the IDE. If I tap one of the tiles for a sensor, it’ll show no motion, or if create some motion in front of the sensors, they’ll show motion. The sensors are fully functional, but the app shows them as offline, along with the hub.
I tried the suggestions I’ve read: reboot the hub from the IDE, log out and back in again in the app, unplug the hub for a while before plugging it in again. Still having the same problem where everything goes back to offline in the app, while still actually working. What’s the cause of this and how do we finally fix it? My other two hubs in two other locations are still connected as usual and haven’t shown any behavior like this.