Osram Lightify bulbs offline

[JDRoberts]

@ScottSn

I’m trying to help my brother transition a number of Osram Lightify bulbs to Smartthings. We bought him a SmartThings Hub. The bulbs are found in the SmartThings app with no problem through “Scan Nearby”, but renaming them is as far as we can get. The renaming doesn’t stick, and the bulbs show as offline in his SmartThings app. However, on the IDE dashboard for his house, the devices show as online. How can we get these bulbs to show as online within the app so they can be used?

It’s not just you. This has now been posted to the status page as well.

Devices added in April 2021 show online in IDE, offline in automations and app (both physical and virtual devices)

Many different people in both the US and UK reporting that many different kinds of devices, both physical and virtual, are showing as online in the groovy platform, including the IDE, but off-line in the app. This is happening to devices that were added recently, regardless of the type of device and regardless of whether it previously worked. So far it has been reported for some Z wave devices, some zigbee devices, and several different types of virtual devices. No idea what the problem is, and no workarounds have been reported yet, but it’s definitely real. Here’s one thread with particularly good screenshots. Note that the devices affected include one mains powered and one battery powered Z wave device, both using a stock DTH. If this is a physical device usi…