Couldn't register Hub

I have recently bought a smartthings hub v3 and motion and mutlipurpose sensor. I am trying to register the hub using the smartthings app.

The app could see the hub and i went through the registration process and registered the hub successfully the first time.

However, for some troubleshooting, i deleted the hub from my account and tried to register it again. It goes through the process and then during the registration it gives me an error message “Couldn’t register Hub”. I have tried the process many times from the same account, different accounts and different mobile devices and it gives the same error message.

Can anyone help and give me a clue what the problem might be.

Thanks in advance

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Thank you jkp, I have followed the steps and it is now registered. I am now trying to add a motion sensor to the hub.

I have followed the steps and I should be able to add the sensor manually by selecting the category for the motion sensors.

Unfortunately in the app I can find only 1 category listed which is the “Home Appliances” and under this category, there is only smart home adapter or TV.

Where can i find the categories for motion sensors and other sensor types.

Install the SmartThings Classic app now that you have the hub added. Login as new user using your Samsung account and try to add your sensor.

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Really appreciate your support, I am able to setup the sensors now and ever thing is working perfectly.

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Sounds like your Samsung account is registered in a country where Smartthings isn’t sippprted yet. The new app restricts what devices it offers. The classic app has no such restriction.

I bought a home monitoring kit, hub version 2, I’m in contact with support over 2 weeks and still cant register hub, even after resets, the light stays solid blue, and if i try registering the welcome code it says already registered and needs to be invited by owner. Any one have an alternative solution this is taking too long.

Login to IDE at https://account.smartthings.com and look under My Locations to see how many locations you have? If more than one, report back.

Also solid blue means:
Blue (solid)

What it means: Attempting connection to the SmartThings cloud/servers

What to do: A solid blue light is expected during the normal setup process and when downloading firmware updates (in some cases). However, if the light remains solid blue for longer than 5 minutes, this indicates the Hub is unable to establish a connection with our servers. This problem can occur when outbound traffic from a local network is being blocked. Double-check your network settings and make sure the following ports are open during initial setup: 11111, 9443, 443, 39500, and 37. The Hub v1 also requires the NTP port (123)

Just 1, yes went through all the steps mentioned, even disabled firewall on modem, also service provider does not block any ports

Tried a different Ethernet cable and plugging into a different port on your router? Other than that, support is probably your only option in figuring out the issue. :frowning:

Yup tried that, also went to neighbors and use their modem, same prblem

Resolved: I kept getting “Registration Failed” over WiFi and with Ethernet plugged in I would get “Hub not found” error.
Solution: During initial setup, your mobile (on which you have installed the SmartThings app) should be connected to a 2.4Ghz WiFi network. It didn’t work on a 5GHz WiFi network. After the setup is done, you can then switch your mobile to a 5Ghz network.

Frustratingly, I tried switching to a 2.4MHz network. It made absolutely no difference. Any more suggestions other than flushing this crap down the toilet?

Evening all

Was wondering if anyone can help me?? I’ve purchased a Samsung v2 smartthing hub I’ve got the welcome code ect… I’ve down loaded the smarthing app and signed in.
The hub is powered up and is connected to my router has per the instructions. Once I’ve opened the app I’ve set my location and when adding the hub after putting in the welcome code in I get a comment stating I require an invite from owner and get stopped at this point. I’ve done a number of factory resets, removed my location, changed the ports around on the router, even sent emails to Samsung support. And still unable to connect to the hub. Please has anyone got any ideas before I put the whole lot in the bin. The hub has currently got a solid blue light on

Unfortunately you will need someone from ST to assist.

Tagging @Brad_ST @SamsungZell @jody.albritton

I’ve been trying to contact Samsung smart technical for the last week but due to current pandemic it seem not to be answering calls or emails.

I am sure it is quite frustrating. Be patient and hang in a bit longer. Hopefully one of those tagged above will be able to assist or refer you to the appropriate person who can. :slight_smile:

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Hey there @CraigS2,

Thank you for your patience, I’d be happy to look into your concerns.

It would appear the welcome code would need to be reset, and to do so you would need to delete the location you created and factory reset your v2 Hub.

I wanted to provide you with some additional articles that will assist you further.

This article will assist you with first Deleting your created location and factory resetting your v2 Hub: https://support.smartthings.com/hc/en-us/articles/204936890#DeleteLocation

This will assist with Resetting your Welcome Code: https://support.smartthings.com/hc/en-us/articles/200293129-How-do-I-reset-my-Welcome-Code-

I’d give those steps a try and see if you receive the message that you need an “Invite from the owner”.

I hope this message finds you well!

^SamsungZell

Thanks for the reply, currently they is no location and I’ve reset the hub to the factory setting. I am currently still getting the need an invite and the hub still has a solid blue light

Blue (solid)

What it means: Attempting connection to the SmartThings cloud/servers

What to do: A solid blue light is expected during the normal setup process and when downloading firmware updates (in some cases). However, if the light remains solid blue for longer than 5 minutes, this indicates the Hub is unable to establish a connection with our servers. This problem can occur when outbound traffic from a local network is being blocked. Double-check your network settings and make sure the following ports are open during initial setup: 11111, 443, and 39500