I have a smartthings v2 hub. Recently I wanted to migrate to the new smartthings app. So, I removed the location and factory reseted my hub. However, when I try to add the hub to the new app: I see code already registered error.
I tried to add the hub in the old app. It gives me a “Code not valid” error. I tried emailing/calling customer support. However, every time they tell me to reset the hub. Last time (almost a week back) I could convince them that I had reseted the hub. So, they said that they would forward this to the devs.
However, yesterday I received another email with instructions on how to factory reset the hub! The customer support has turned out to be a joke. Anyone can give me any pointers or this hub is just a brick now?
Note that I have also tried to delete my smartthings account and tried setting up from scratch. Still no luck.