Code already registered: tried factory resetting 10+ times

Devices & Integrations
22

Hey All,

I have the exact same issue NicolasGiraldez described. Similarly, I opened support ticket #875304 and sent some pictures as well.
If @Brad_ST, or a Staff Member who is around could kindly help me out would be awesome.

23

Hi Brad. I have the exact same issue. I got a network error first, then a message saying it was already registered. Multiple factory resets to no avail.

24

Can you give it another try?

1 Like
25

Youā€™re the man! Working great now. Thank you!

1 Like
26

Hi Brad, got exactly same problem others Have got and hub is not showing with ā€œcode already registered problemā€ Samsung hub v2. green light on hub, done factory reset severa times, no luck. need some help please

27

@Brad_ST

Same problem here.
Network issue whilst doing the initial setup, now it says device already registered etc as above.

Tried a couple of factory resets but it remains the same

28

Thanks Brad, it worked great!
Greatly appreciated

1 Like
29

@JamesG and @DANIELE_GIZZI can you both try again?

30

All working now thanks Brad. :slightly_smiling_face:

1 Like
31

:+1:perfect Brad! hub is up and going, excellent support! thanks from Italy

1 Like
32

Hi Brad,

It looks like you are the expert for getting around the ā€œClaim Code Unavailableā€ problem.

If you have a chance, could you please look at ticket 881954 and see if you can help?

Thanks,

Ray

33

Iā€™m having the same issue while trying to re register my hub. Hoping Brad is watching. :slight_smile:

1 Like
34

Iā€™m having the same issue while trying to re register my hub.

1 Like
35

Hi Brad, would you be able to do the same for me? Serial number is 4000311375 and I can send you the welcome code if needed

36

Same problem here.
Network issue whilst doing the initial setup, now it says device already registered etc as above.

Tried a couple of factory resets but it remains the same

37

@Brad_ST same issue here sn: 3010068377

38

Hello @Brad_ST
I have the same problem.

Today I received the 2015 smarthing hub from Amazon.

When I try to connect and enter the code it tells me that it has been previously registered and that I need authorization from the owner.

sn 4000196026

Thank

39

Same issue. SN 3010022427

40

Please contact support for assistance with this issue.

@Haidong_Xue That hub is already claimed to your account. Are you unable to reset it?

41

Thanks. Finally the hub works. However, when connect SmartThings with Alexa or Google Home, no device can be found.

Also, in the classic App, there is a ā€œHomeā€ with no device but I cannot delete it, maybe related.