Hi Kevin - Give it another go now. You should be all set.
I am having the same issue. I factory reset my Hub to clean it up after I moved to a new home. Now getting the message “Code already registered. Invitation from owner needed to use this hub.” I clicked on “Tap here for help” and when I log in it says “You’re not authorized to access this page.”
Can someone please help? Many thanks!
hi Brad, hoping you can help as you have shown in the above tread.
My serial number is #4000139284 - I am getting the same error message as others on here (Code already registered. Invitation from owner needed to be use this hub).
Support request ticket number is #1131518.
You should be able to re-register the the hub as expected now.
I am having the same issue “code already registered” on a STH-ETH-250 hub with S/N 3010035516.
I’ve reset the hub using instructions found online and the LED on the hub is a solid green.
@Brad_ST: hopefully you can help me like the others. (or perhaps I just need to give the system time to deregister the prior hub entry ?"
Thank you very much. Worked perfected and registered back onto my app.
Do you have a support ticket open? Your hub doesn’t need to be deregistered or reset.
I just now opened a request 1132538
Your hub is already active on your account. Do you see it in the app?
yes, i see it now. thank you for the help
Ticket #14150119222, kindly requesting for help, unable to connect