Code already registered. Invitation from owner needed to use this hub

Devices & Integrations
23

Hi Kevin - Give it another go now. You should be all set.

24

I am having the same issue. I factory reset my Hub to clean it up after I moved to a new home. Now getting the message ā€œCode already registered. Invitation from owner needed to use this hub.ā€ I clicked on ā€œTap here for helpā€ and when I log in it says ā€œYouā€™re not authorized to access this page.ā€

Can someone please help? Many thanks!

25

@Brad_ST
hi Brad, hoping you can help as you have shown in the above tread.
My serial number is #4000139284 - I am getting the same error message as others on here (Code already registered. Invitation from owner needed to be use this hub).
Support request ticket number is #1131518.
Thanks

26

You should be able to re-register the the hub as expected now.

1 Like
28

I am having the same issue ā€œcode already registeredā€ on a STH-ETH-250 hub with S/N 3010035516.

Iā€™ve reset the hub using instructions found online and the LED on the hub is a solid green.

@Brad_ST: hopefully you can help me like the others. (or perhaps I just need to give the system time to deregister the prior hub entry ?"

29

Thank you very much. Worked perfected and registered back onto my app.

1 Like
30

Do you have a support ticket open? Your hub doesnā€™t need to be deregistered or reset.

31

I just now opened a request 1132538

32

Your hub is already active on your account. Do you see it in the app?

33

yes, i see it now. thank you for the help

1 Like
34

Ticket #14150119222, kindly requesting for help, unable to connect

35

Iā€™m not able to find this ticket. How did you reach out to support? support@smartthings.com?

36

@Brad_ST same issue for me. Ticket #1136819 contacted through support@smartthings.com

37

Looks like things were successful just after posting this. Are you still stuck?

38

Hello,

Thanks for the reply back! I am not. Apparently I didnā€™t factory reset correctly. I was able to connect to my hub again.

Thanks,

Bill

1 Like
39

@Brad_ST Hi Brad, I have the same issue, can you please fix?
SN#3010319904. Thanks

Support request #1143258

40

Sorry for the trouble. Give it another go and it should work.

1 Like
41

Thanks Brad!

1 Like
43

Hi Iā€™m having the same issue as I try to reset my hub!! Can you help me please? @Brad_ST

44

I fixed your issue. You should be good now.

1 Like