Classic app update

jkp · October 27, 2019, 11:30am

FAQ: Common issues encountered migrating from a SmartThings to Samsung account (or: "Help! My hub/devices have disappeared!") FAQ

The issues The following are some issues experienced by users after migrating from a SmartThings account to Samsung account or by users who have previously added Samsung Appliances and TVs to the Samsung app/account before they had migrated their SmartThings account. Note: Samsung can implement this migration without you realizing it. They don’t send a notification before or after the actual migration event. Devices are missing in the Classic app. Hub/Devices are missing in the Classic app and you are prompted for the Welcome Code to add the hub. Devices do not appear when you login to the SmartThings (Samsung Connect) app (STSC). Two duplicate locations in IDE and unable to delete the empty one. Hub and most devices are in one Home Location and Samsung Appliances and TVs are in another…

Topic		Replies	Views
Where do i get the code? General Discussion	11	2713	January 11, 2019
Ready to Migrate from Classic to New. Classic App had logged me out. When it finally logged me back in, it had none of my information SmartThings (Samsung Connect) migration2020	10	471	August 15, 2020
Smartthings classic app & samsung account Apps & Clients	13	1554	August 19, 2018
Classic App Won’t Login Apps & Clients	14	4842	October 1, 2019
Classic App Deleted Everything? General Discussion migration2020	14	838	August 18, 2020

Classic app update

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