Where do i get the code?

[lordorwell (John Lord)]

I have a gen 1 hub, and the app forced me to upgrade to the samsung app. Now it wants the code to my hub, which for some reason didn’t automatically get tranferred. Where is this code? I originally bought a display model and had it reset when i first got smartthings, but i don’t know if that’s relevant.

[prjct92eh2 (Jimmy)]

nobody is being forced to the new app yet. Check this out for troubleshooting classic

FAQ: Common issues encountered migrating from a SmartThings to Samsung account (or: "Help! My hub/devices have disappeared!")

The issues The following are some issues experienced by users after migrating from a SmartThings account to Samsung account or by users who have previously added Samsung Appliances and TVs to the Samsung app/account before they had migrated their SmartThings account. Note: Samsung can implement this migration without you realizing it. They don’t send a notification before or after the actual migration event. Devices are missing in the Classic app. Hub/Devices are missing in the Classic app and you are prompted for the Welcome Code to add the hub. Devices do not appear when you login to the SmartThings (Samsung Connect) app (STSC). Two duplicate locations in IDE and unable to delete the empty one. Hub and most devices are in one Home Location and Samsung Appliances and TVs are in another…

[lordorwell (John Lord)]

i’m being forced. When i try to log in, i get redirected to samsung’s login page on the web. It doesn’t matter if i use the old or new app. If i use my samsung credentials, my hub doesn’t show up.

[prjct92eh2 (Jimmy)]

read the link i posted. You probably have a duplicate location and just need to change to the other location.

[lordorwell (John Lord)]

I can’t change anything. I can’t get into my smartthings account any more. It forces me to log into samsung.
I can see everything on developer.smartthings.com.

[jkp (on vacation until Oct 15, 2020)]

You porobably have two home locations at this point. Try changing location in the app and your stuff should appear. To remove the empty location, follow the instructions in the link posted above.

[lordorwell (John Lord)]

ok i finally got some results. The classic app doesn’t work at all anymore but i’m getting my devices to show up in the new one.

[jkp (on vacation until Oct 15, 2020)]

The classic app doesn’t work at all anymore

Change location in your classic app

[lordorwell (John Lord)]

well the website is showing two “home” locations. It refuses both on the mobile and the web to allow me to delete the 2nd one. How do i switch locations in the old app?

[lordorwell (John Lord)]

actually thanks to you i finally got the old app to work but i still have that 2nd home location that’s undeletable. I suppose i’ll have to have support delete it. I’ve had issues similar to that in the past.

[jkp (on vacation until Oct 15, 2020)]

Support can remove it for you. Also, there are instructions in the link above.

[Bry (Bryan)]

the app forced me to upgrade to the samsung app

The forced change was a change to the Samsung account, NOT the Samsung app. Even though your account is now at account.samsung.com, the old Classic app should still be perfectly functional. Or you can use both the old Classic and the new Connect apps picking and choosing what you want to do with each. You may find that functionality in the new Connect app is somewhat limited.