We are working on a fix now. In fact, I am verifying it at this very moment.
Also, for the next week, no one ring a doorbell in my vicinity… I might just lose it! haha 
4 Likes
Thank you! I figured it was still in draft mode. I’ll keep an eye here 
Anyone else seeing this error from the DTH in the logs?
4:32:58 PM: error java.lang.SecurityException: Getting properties on class java.lang.IllegalArgumentException is not allowed @ line 752
Hi John,
I have a bug filed for this. You should be able to re-perform whatever step you were attempting and it will succeed.
-Donald
3 Likes
Now that we have both Ring & Skybell integration, who’s working on the facial recognition for SHM ? 
3 Likes
For those having issues with the authentication screen: I have been beating my head on this for a few days so that I can get concrete examples to send to Ring. Are there any customized settings for the display, display density, or accessibility that you have adjusted? I have an iPhone 6 and a Samsung Galaxy S6 Edge that I cannot for the life of me reproduce this on.
Someone mentioned different text size at some point…
I’m on a Galaxy S6 Edge device. If you change system font settings from tiny to large you should be able to reproduce the issue.
I see a few possible solutions:
- Mobile friendly/responsive auth screen from Ring.
- Set web view inside the app to fit all content.
- Set web view inside the app to force desktop view with zoom capabilities.
1 would be ideal. That’s what Nest does. 2 and 3 get the job done but will most likely require users to zoom in and out to use the form.
I have an iPhone 5S and iPad 4 and can not see the authentication button on either (not even a sliver as some were able to see). I have tried smaller font size but no luck. I attached screen shots earlier in the post.
Pretty silly to need a workaround for this, but I’m on an HTC one M8 and couldn’t get the authorization to show no matter what I did. So, using an old thread about runnign Smartthigns in Chrome, I was able to barely see the button, and now it is all added.
1 Like
I had this problem. It appears that there is a
at the bottom of the web page that is fixed and the button/link to confirm is hidden behind this
. Setting the text size on my phone (Edge 7) to the smallest setting allow enough of the page content to be display above the
to see a small portion of the confirm and touch it.
I’m sorry I didn’t do a screen grab.
Thanks. I’ll have to try that again. I even went into accessibility and selected jumbo fonts. It looks like while they have a mobile friendly auth site the bottom footer can cover up part of the mid-page content. Out of curiosity, what are the software versions (Android/Samsung specific) that are on your S6 Edge? I have the T-Mobile one and am going to make sure that it has all of the updates.
Thanks everyone!
My phone is an S7 Edge on Verizon. I’m using the latest software and the Chrome browser.
Just confirming, using a 5.5" Microsoft Lumia 950 XL, Windows 10 Mobile. Same behavior as described (OAuth consent page being mostly obscured by the bottom footer).
Also, you may have said elsewhere in this thread if you’re planning on it, but I would love if this capability would let me add my Ring Stick-up Cam, too. It’s basically a doorbell without the button. I was using it with IFTTT and a virtual motion detector for motion detection in my backyard, but IFTTT has been super slow lately. Would love it if SmartThings could see the Stick-Up Cam as a motion detector.
Ok, little update! I think I know why I was unable to reproduce it. Basically, I had authorized SmartThings once before, so from the Ring side I didn’t need to go through the permission screen again. So I was unable to see the problem. I did some digging and have provided some feedback to Ring. Hoping for a swift resolution!
Thank you for the feedback everyone! Apologies that things were smoother initially, but we do appreciate the feedback and reports.
As for the Ring Stick-up, I am not sure what the integration plans are currently. I imagine it would be through the same flow as the Ring and Ring Pro.
1 Like
Any plans for Ring integration for UK?
So, I shrunk my font size down to tiny on my S6 Edge and I could then click the ‘authorize’ button on the ring page. After that, I takes me to the Samsung Smartthings IDE login page, I login there and it’s just the normal IDE. No authorize action. I hit Ok, and it just starts me all over again. Done this 10x now, never works. Pretty pissed to be honest. So what am I doing wrong here?!?!?
loan a tablet from someone and authorize at the tablet, worked for me, got a Samung S6 and did it at the Samsung Tab 7
So I was able to get it working. I had to close all the apps on my phone and try again, then it worked. Weird. That said, I only see the motion sensor capability of the doorbell in the ‘things’ list. Should I be able to see the camera or button?
Also, like others have noted, the integration I REALLY want to see is the other way around, where from the Ring app I can unlock a door via smartthings.