Thanks @jody.albritton. I’ve just tagged yourself and Brad, as you were both active today on the forum.
Otherwise this COVID-19 misery makes the normal support issues even worse. Honestly, I don’t know why they don’t do chat support.
A few days ago I called LEGO’s support line to get some information regarding broken bricks. They are based in the UK, they are working from home, and the phone line is working. Indeed the lady told me, that the email response time is 10 days, but that is due to that she is the only Hungarian speaking support person now.
Why the UK SmartThings support cannot work the same way? - Just my thoughts…