I’m having an issue trying to add a v2 hub to my account via the SmartThings app (STH-ETH-200) where the registration process fails and it is proving impossible to add my hub to my account this way Is there a way to add my hub to my account via either the smartthings cli, or via the smartthings adv…

You should contact ST support to investigate why you can’t add the hub through the app. You can’t add Hubs or devices through CLI or the Advanced Web App.

Thanks @jkp - I did so and they told me to contact them via the app support, which I have done twice and still no response Any better email or submission forms to use to expedite the process? [Screenshot 2024-02-01 at 15.31.28]

They have been revamping their contact methods recently and unfortunately the only way I know of is through the app in Menu > Contact us. just make sure I remember from your earlier post: you purchased a used v2 hub? you mentioned they asked you to contact UK support? what country are you in? you…

Yes, used v2 hub, contacted UK support, I’m based in the UK and the Welcome code in the screenshot above is the welcome code on the bottom of the instructions envelope so everything should work Just the app fails every time it tries to connect to the SmartThings servers with the Welcome Code at tha…

You may want to contact Support and ask for a new code. In the image you posted above, there is a link for doing that. They generally want to see an image of the bottom of the hub that clearly displays the serial number (the image you posted in your other thread). You should also remove that image f…

Just to check since you bought it used in the UK… any chance it was originally sold as part of the VHome service from Vodafone? That was a security package that required a Vodafone subscription, and you couldn’t add hubs with those codes to a regular SmartThings account. But after they shut down the…

Thanks guys - this is the images of the box from the eBay advert and I’m pretty sure it’s a standard unit not a Vodafone one as there is no Vodafone branding on the box [s-l1600 (1)] [s-l1600 (2)] BTW if I enter a junky ABC123 value as the Welcome Key it gives exactly the same error message so …

not surprised about the invalid link… they have been revamping their contact over the past couple of months. as for the error when trying to add the hub… I don’t know :person_shrugging::person_shrugging: could be a cloud issue could be the hub was not removed from previous owner’s account could b…

one thought: download an older version of the app from an APK site such as APKPURE

OK, probably not from the Vhome service then, so at least we’ve eliminated that. As @jkp said, Samsung started restructuring their whole support process a few weeks ago and there are a lot of bad links and it’s hard to figure out how to get in touch now. I think for right now you either have to sta…

Adding v2 Hub to account via smartthings cli or smartthings advanced web?

General Discussion

Alexander_Judd (Alexander Judd) February 1, 2024, 4:44pm 12

Yes, I’m going to copy in @SamsungZell to see if that helps and this thread has the UK support phone number so I can try that

That page link was

https://support.smartthings.com/hc/en-us/articles/200293129-How-do-I-reset-my-Welcome-Code-Illustration

which I guess is now replaced / superseded by

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Adding v2 Hub to account via smartthings cli or smartthings advanced web?

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