Can't create Personal Access Token 2024

“I am still having trouble generating a personal token.”

Hi, @H_u_D_c_Nguy_n
Welcome to the SmartThings Community!

Have you checked if there’s an error in the console of the browser’s Developer tools?
We can report it but could you confirm if the email you have registered here is the same one you use in your SmartThings account, please?

This is the similar message I got many times when the SmartThings platform was down on February 1st.

Mmmm, interesting, @TapioX. Thank you for sharing what you observed.

So, @H_u_D_c_Nguy_n, I would be curious to know the following as well, please:

  1. Have you created a Personal Access Token before?
  2. Is it possible that your account was created when SmartThings didn’t belong to Samsung yet? We have seen that those accounts went through a migration and sometimes caused strange behavior.

We also need support access to your account to see what we can find, the engineering team looked at the error reference you shared but they need further info to know the root cause. So, please do the following:

  1. As I mentioned in my first post here: confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
  2. Enable support access to your account:
  1. Go to the SmartThings Web (
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.