Cant create Samsung account - email already in use?

I’m trying to get started with Smartthings, but I can’t get past go. When I try to create a Samsung account, it tells me that my “email is already in use”. So, in case I had created a Samsung account and forgotten about it I tried the reset password dialog, entering name and date of birth but it can find no matches on my details!

Anyone else had this, and what was the solution? If I can’t get around it, the Smartthings starter pack will be on its way back to Amazon tomorrow!



Hi @Hutchy63

Please avoid cross-posting multiple times; it won’t get you an answer any faster.

I’ve responded to your other post.

Thanks!!! :slight_smile:


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