Can't connect devices to Samsung connect home pro

[Donnelljrn (Bennett Donnnell)]

I switched my hub V1 to the Samsung connect home pro. The only devices I can add are Samsung branded devices, 2 motion sensors and 2 door sensors. I can not add my Hue lights and several other devices.

I have deleted everything from the SmartThings app and have moved to the Samsung connect app. The wifi shows up but the hub does not on the Samsung connect device screen. When I do go into the Wi-Fi settings I can see that the Hub is active though.

Additional steps I’ve taken
Delete it all devices, smart apps & device handlers in the SmartThings app & on line hub.

What am I doing wrong.

Thank you all in advance for the help!

[JDRoberts]

The issue is almost certainly not the hub but the app that you are using. You need to use the new “smartthings (Samsung connect),” which we are abbreviating STSC in the forum, to access the Wi-Fi features of your new hub. But that app still does not support most of the custom code that you were using with the SmartThings classic app. So you will likely have to use both apps for a while.

Once you have the hub set up with STSC, go back to the classic app, make sure you are signed in with the same ID and are pointing to the same location, and then try adding the devices through the Classic app.

Also be aware that there is a “smart home manager“ in both apps but they are really two completely different features That just happen to have the same name. So for example changing the arm state to “away“ in the classic app will not cause it to change in STSC, and vice a versa.

You can read more about these issues in the following threads:

New app — which CUSTOM DTH’s will work?

I was encouraged by other forum community members to start a topic to discuss which custom device handlers a.k.a. DTH’s will be supported in the new app. (If any ) For those of you that are using the new app, can you confirm any custom device handlers that are working? Below are the ones that I use and am seeking info on… Thanks in advance… @posborne [image] [image] Also, if custom DTH’s are not going to work, Will those devices show up in the new app? Or do I have to exclude them and then add them again using their default device handler?

SPECIFIC differences between "SmartThings Classic" (the V2 app) and “SmartThings (Samsung Connect)” (the V3 app)

this thread is intended only as a listing of specific differences between the two apps, not for complaints, suggestions, discussions of design philosophy, bug reports, questions about migration, joke memes or anything else. Just individual feature differences. We originally used the abbreviation STSC for “SmartThings (Samsung Connect)”, but that never caught on, so now we are calling it the V3 app since it came out with the V3 hub. The V3 app is changing rapidly, so feel free to edit this as needed. The official knowledgebase FAQ is at the following link. Read it. https://support.smartthings.com/hc/en-us/articles/360000114006-New-SmartThings-app-FAQ The “how to” official articles for the V3 app are at the following link: https://support.smartthings.com/hc/en-us/categories/115…

If those don’t help, then you may just need to contact support. I’m not sure what’s going on with your Hue devices, that sounds odd unless you are using custom device type handlers. Or of course if it’s on a different Wi-Fi network.

[JDRoberts]

I forgot, there is one more possibility… A number of people have run into an issue where they get a blank location. I don’t know very much about it, but try the following thread

2 Default Locations

Hi I seem to have a similar issue as previously described. I have been trying to get the new SmartThings iOS app to work. When I log in I have no devices. When I log into the ide I seem to have 2 locations, both of which have been set to default. Unfortunately the new smartthings app does not show my original location with all of the devices added. I have contacted customer support and have been waiting 3 months for an update, when I chase it the response I get is that they are working on it and nothing more. Has anyone else had this issue / any ideas on how to resolve it? James

I know @jkp ran into it and may be able to tell if your problem sounds more like the blank location problem.

[jkp]

In the upper left of your screen where it shows Home, if you click on that you will see All Devices and all your Locations. Try changiing that to All Devices.

As @JDRoberts suggested, it is recommended that you use the Classic app once you get the hub connected in STSC.

[Donnelljrn (Bennett Donnnell)]

Thank you for all the helpfully advice.

I failed to factory reset all my devices to be able to connect to my new hub.

Dumb Me lol

Thank you again