I’m trying to add my new roommate to my SmartThings home so that we can add his phone as a presence sensor. I had him install the SmartThings Classic app (that’s what I use) and create an account, but we’re stuck in a loop where SmartThings keeps asking for a code of some sort. I assume it’s the welcome code on my hub, but it keeps saying the code is invalid when we try to enter it. I then tried to send him an invite via my app, and he got the email and was able to log into his account through Chrome (which leads me to assume that his account got confirmed and is active) but we still can’t get past the code entering screen and into the SmartThings Classic app so that we can add his phone. I had him log into IDE and noticed that there were two home locations under his account, but we can’t delete the one that isn’t my home. Anyone have any ideas??
Problem is he can’t even get into the app to begin with. He can’t get past the screen that asks him to enter a code and keeps kicking him out when we try to enter the welcome code on my hub.