Smartthings app won't let me add Hub

Ticket 864144
Tagging @Brad_ST

I registered my Smartthings hub (2015 v2) years ago but never used it. I need to get it set up again but the app (new?) won’t let me add the hub. It says the welcome code is already registered and I need an invite from the owner. I’ve gone through several full factory resets but no joy. Model STH-STD-250.

I can supply the serial number, welcome code, pictures, etc. All this has already been given to the help desk, but it’s been 3 days and i’m guessing they have no idea how to fix it, but I see previous posts where you’ve helped people with the same issue, so hopefully you can help me. Thanks.

Give it another try. Seems one of the resets failed initially.


That worked. Thank you for the quick response!


@Brad_ST is strong with the Force… :wink: