Cannot add device to SmartThings Hub Dec 2024

Developer Programs Support
1

image
image320×322 24.4 KB

2

image
image310×312 25.3 KB

3

image
image730×730 76.7 KB

4

Hi, @HugoPinos30

Can you share the brand and model, please?

Also, please open support access to your account:

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.