This is my 3rd STH-ETH-250 Hub. Each are at different locations in the same Samsung account. I use them to control my door locks.
For the life of me I can not get this STH-ETH-250 Hub to connect any device or to Factory reset. I’m on Kauai and don’t have time to order a new one so I’m hoping this one isn’t defective.
On my Florida property I remember I had to Factory Reset this sucker and then it started connecting devices.
This one I set it up but just can’t get any devices to add. It says it’s connected in the cloud…but just not adding anything so I figure I would factory reset.
But following many youtube videos and instructions it just doen’st do it. having power in and holding the rest pin and them unplugging and plugging back in and holding for 30 sec… it never flashes yellow like I see everyone else doing. It acts like a soft reset.
If anyone has any suggestions I would appreciate it. I have a version 3 at home and I’m about to have my wife spend $100 to overnight it out here but would love to figure this out.
That’s what is strange…nothing is listed …when I got to the information I see the Hub name and controller version at the bottom… the rest is a big blank spot. I’ve also noticed that z-wave utilities is not an option under this hub name but is on my other 2 hubs… Something wrong with this hub or it needs a firmware update maybe?
this is where i need to direct you to contact ST support. there was another user yesterday reporting the same situation. best advice is to call support and speak to someone directly. if you get the run-around, ask that is get raised to a higher level of support because chances are the 1st line will not have any answers for you. by run-around… they will probably ask you to reboot, uninstall/reinstall your app, etc.
my guess is with ST getting out of the hardware for ST, a batch of much older hubs were found in a warehouse and being sold. just speculation on my part. could just be a fluke with all the recent changes going on with the ST backend.
@heyday I don’t know where you get this plug and unplug method for reseting a v2 Hub, that is for the v3 Hubs.
SmartThings Hub v2
Press and hold the red recessed button the back of the Hub for 30 seconds. When the LED on the front switches from flashing yellow to solid yellow, release the button.
Note: make sure the Hub is plugged in with the included power and Ethernet cables. Do not disconnect the cables.
Odd enough someone posted a similar issue just a day ago…
Thanks @GSzabados . Yes that was actually the first way I tried to reset. but all it ever does is cycles between solid Blue to Solid Orange. Maybe it’s yellow but it never flashes. I’ve probably tried that method 10 times now. Super strange. Thanks for the feedback
I replied in my thread, but yes, same thing I’ve been going through with two old stock v2 hubs that were powered on for the first time this past Friday. I have a case open that is supposed to be escalated and so does my neighbor. I’d call and open a case, it will take about 30-40 min for them to realize it needs to be escalated and then they will get you to send log files using a contact form.
Hello
Buyed used STH-ETH-250 and no reset. Just red and blue leds like in posts above and green after boot up (with ethernet on). The device is brought from U.S. I think, is like new but I can t hard reset it. Im from Romania and Samsung support in ST area is like non existent. Whats the mail address used in your tickets to ST because I will try to contact on email.
Unfortunately, ST does not have an email address you can use to contact them for support. In the ST app, tap on Menu and select Contact us.
here are the reset instructions:
To perform a hard reset (factory reset):
unplug the power cord but leave Ethernet plugged in
Remove the batteries if using for the V2 hub
Insert a pin in the reset slot on the back of the hub
While continuing to press the pin in the reset slot, insert the power cord
continue pressing the pin until you see the solid yellow led on the front of the hub for 3 seconds. The solid yellow led appears about 30 seconds after the flashing yellow started.
Wait about 10 minutes until it contacts ST servers and downloads any needed firmware (if needed)
Add hub to ST app within 30 minutes to avoid the timeout or else you need to repeat
no yellow light. I performed the procedure, it lights up orange for a few seconds, then flashes blue and if reset is still pressed, after 20 seconds the sequence is repeated. if i release the reset button, the blue light stops flashing, turns solid blue and then solid green.
I tried both with and without power, in all the ways found on the internet. the same behavior.
This is my opinion… return it and get your money refunded. The V2 hub is the oldest version in the hub lineup and it had a different set up than the recent ones. I believe you may be happier with one of the newer models instead depending on your needs. Those models would be the Aeotec Smart Home hub for SmartThings or the Samsung Station. You would be able to purchase those through vendors in Europe. That’s my two cents… I stopped recommending the purchase of a used V2 hub some time ago because of the issues getting them set up (for a small number of users).
