So wife called me on way home says front porch and outside garage lights not on at sunset. I grabbed my phone and it showed the devices off. When i tried to turn them on from app i got a pop up message “a new device handler is available to download” I did that and no change. I can see that she turn…

Seems like a miss and an easy add. Even apple home has that.

Still no change after hours. If i go to my leviton app i can turn the switch on and off. The ST app updates the change but look at this pic. The ST app is not changing the icon between on and off. Look at Garage Light [image]

Try rebooting your hub in IDE. If still experiencing issues with control, contact ST support. :slight_smile:

Ok i see my hub where is reboot?

Found it after i did a google search…why i didnt just GTS is beyond me. Im a loser

Rebooted hub from ide no change. The app is successfully seeing device changes and it looks like it ran the automation this moring for sunrise and shut off lights. I checked my MyQ to IFTTT automation but it doesnt work now. I feel like the cloud to cloud integrations are still busted for some reas…

Two ways… From the app, click on menu and select contact us. This allows you o attach logs. Or go to this page listed below for email and a number you can call. Generally, contacting them directly by phone and speaking with a rep might be a faster response than email. Just keep in mind, it is the …

I failed to mention that you may want to contact Leviton as they own and manage the integration. Always a possibility there is an issue on their end -doubtful. But see if they are experiencing or seeing any issues with the integration. If they are, I assume they would get in touch with ST to resolve…

Update: I was just looking after @JDRoberts informed me that some of his cloud-to-cloud devices are still off-line since yesterday. I also have some devices off-line. So everyone should report the issues to ST support. Tagging @Brad_ST @blake.arnold @jody.albritton

Thanks. Just spent 20 mins on phone and they are escalating the issue to the next level. And i was wrong in my reply my sunrise automation failed. My wife just turned the lights off manually. Thanks for your help.

Automation/Device Control issues (17-18 Nov 2020)

General Discussion

JDRoberts November 21, 2020, 8:26pm 19

There are some ideas in the following how to article. None of them are as easy as a virtual Switch in smartthings, but if you really need one, there might be a way.

Alternatives to virtual switches and sensors

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Automation/Device Control issues (17-18 Nov 2020)

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