Hi! I’ve been trying to connect my phone to my frame tv in art mode for weeks. It has worked every day for nearly a year. Now I’m getting this error:
To use this function, turn on The Frame and connect The Frame and your smartphone to the same network.
They are on the same network. I’ve reset my phone, the TV, the network, forgotten my device and deleted/reinstalled the app. Any suggestions?
Try turning off cellular data.
Or use a different device if you have one. I’ve run into this with my cell but never had a problem with my wifi-only iPad, so that’s become my go-to device for art mode.
I also had this problem…never was able to get the app to accept that the tv and phone were on the same network — but found a different area of the app where I was able to {finally} upload my new images. Instructions below:
Hello, I’m having the exact same issue. Did you get it to work? I tried turning off cellular data, as well as the other suggestion, but to no avail! Any additional tips would be appreciated.
@S_Jess - I did both of their suggestions and it worked for me. I still can’t add pictures via the Browse button but can through the other way!
Randomly worked for me now…, can’t explain why it works sometimes and not other times.
I am having the same issue. I had also discovered the work around but now that is no longer working either. Tried flipping the breaker so the tv would reset but nothing.
Thanks, that finally worked, all other options did not work (disable cellular, other device, etc)
I am absolutely sick of this!
Have the same issue.
I’ve been through the (frankly terrible!) Samsung Support 3 times now.
I’ve rebooted the TV twice.
I’ve cleared and installed Smart Things on 3 different devices multiple times.
I simply cannot get to any screen that will allow me to add my photos to my TV.
Tried going the USB route, but that doesn’t work well either as the photos have to be in the right resolution etc. plus no access to the multi-picture mounts etc.
SO annoying!
Have the same issue, phone and TV are on the same network, tried both workarounds on this topic (turning off mobile network, the other way through “my collection”), both didn’t work…
Help ?
I’ve also got this problem. I used to be able to get it to work sometimes after reducing the number of photos the app could access (iPhone). Now in app I can’t see photos that are on my tv in my collection, nor can I upload anything. Most of the time I get the connect to same network pop up. Sometimes I get photos are wrong format. Often it won’t access my photos. The rest of the TV control works from the app. I’ve done the usual resets, reloads, reboots etc. Very very annoying!
I have this issue as well. I regret buying this Samsung TV. It’s so rubbish
Same issue here, but I cannot follow @BrandiCam advice because the Android version of the Smart things app does not have the close button to dismiss the art preview 
So disappointing… Everything else works just fine from my phone, just not this.
Update:
It worked! The “My Page” section was magically enabled vs being disabled with a “Check Network Connection” message overlayed on it. Mobile data was on at the time, so other than trying repeatedly I’m not sure what exactly made it work, but will update this post if I figure it out.
