We recently purchased a Frame 55 TV. I got it set up easily and the app worked for about two days, then I lost the ability to control the artwork from the smart things app. Any time I try to change the art or slide show settings, I get the message “An error occurred with your mobile and 55” frame TV.” I can control the power, etc from the app so it seems they’re talking, but that core artwork functionality fails. The problem seemed to start when I purchased the premium art subscription, but I can’t say that for sure.
I’ve uninstalled and reinstalled, even tried installing on my wife’s phone, but the issue seems to be with the TV itself. I see this topic raised all over the internet and tons of exceedingly contrived, multi-step workarounds proposed involving all kinds of random actions (coming just short of incantations while burning incense during the next full moon), but none seem to solve the problem consistently. It does seem to be a very common and known problem with no solutions. Trying here before returning the TV. My guess/hope is something went wrong when I purchased the premium art service and something isn’t registered correctly somewhere on Samsung’s end.
Just bumping this one. The question on the mesh was interesting- are others seeing that issue? I don’t know anything about this stuff, but that sort of makes sense to me. At the risk of asking a dumb question, could it be like a dynamic MAC address issue from the router, and the Samsung One Connect isn’t seeing what it expects to see, and/or allowing the MAC ID to update?
Yep. What solved it for me was ensuring that the TV and my phone (containing the app) are connecting through the same node on the mesh. All I had to do was go to the same room as where the TV is and flip to Airplane Mode on the phone for a minute, then turn Airplane Mode back off and reconnect to my WiFi. Restart the app and it worked.
Another way to test would be to unplug all of the mesh nodes except the one connected to your router / WAN. All devices should failover to it (or you can restart both the TV and your phone to be sure). Not a long-term solution of course but it will certainly test the theory.