Art Mode Same Network Error

Just connect the frame tv to your phone hot spot. Upload your images then change it back to home router network. after you have uploaded your images.

Upload images by connecting the tv to your phone hot spot.

This isn’t working for me. Stopped working a couple months ago.

Samsung Frame 2017

Google Pixel 7 Pro

Latest version of Smartthings app.

Reinstalled Frame and tried all the tricks.

Any other ideas?

Edit:: I have raised a support ticket with Smartthings. Let’s see if they can help.

Hi I tried all methods above but didn’t work. However, I found a way that worked! I want to share my method as I know it can be really frustrating dealing with this issue.

My way only works if you have 5G and 2.4G network. In most cases, you have 5G too if you have 2.4G too

My TV was connected to 5G but the upload pic function no longer worked

Step 1: connect your TV with 2.4G network and then connect your phone with the same 2.4G network

Step 2: now go to your art mode and look at your “my photo”. You should be to change mat of any existing photos.

Step 3: go to your TV and change the network back to 5G . You should be able to control art mode even with different network (TV 5G, phone 2.4G)

Step 4: connect phone to 5G

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I’m at wit’s end here with the same problem. This worked fine for years but I recently switched phones and now I receive the network error message every time I try to upload a picture. I have tried all of the suggestions in this thread so far but to no avail.

On my Frame TV, when I look at the Allowed Devices list, I see my new phone, but Smart Things is not listed as one of its allowed services. My old phone is still listed and it does show Smart Things as one of its allowed services, so I suspect that this i related to the problem.

Any suggestions about how I might rectify? This is really ridiculous that this is such a problem in 2023.

Good news for android users - I was having this same problem and losing my mind, when I decided to try downloading an older version of the app from when I remember it working. Sure enough, I was able to load three more photos onto my TV. I used this APK from March 2021, though a more recent one might work:

well, i’ve tried absolutely everything, every option on multiple forums, every permission, every suggestion above and kept getting angrier as people kept saying they found a fix… well, not for my rubbish The Frame TV… i was using a Pixel 7 Pro, switched to my previous Pixel 5 and tried on the wife’s iPhone… nothing, spent hours on this… so, finally remembered my daughter had a very old Samsung phone abandoned in a drawer somewhere… and for crying out loud, it worked straight away… my fix is, for Samsung things, use Samsung devices or better yet, don’t buy Samsung.

I had this issue - the cleanest solve is that you must import smart things hub and the device into the same room on the devices tab - all the other work arounds are basically trying to fix this.