SmartThings crashing when trying to access photos in IOS

After the update the app will try to load the phone’s gallery and fail every time, crashing the app. It won’t let me add any new photo to the frame art mode.
iOS lates version on iPhone 11pro max and iPad Pro.
Is there a way to fix this ??
Screen recording

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Report it to

I have the same issue. Just installed my Samsung Frame TV today and installed the SmartThings App (iPhone 12). When I go into Art Mode and click to select my photos, the app stalls on “processing” and then crashes.

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I have exactly the same issue. The app crashes on my iPhone as soon as I open Art Mode. VERY frustrating. I have tried re-installing the app, but it hasn’t made any difference.

report it using the ST app, go to Menu in the lower right of the screen, select settings (the cog in the upper right of the screen) then choose Help and report a problem. attach logs when prompted, which might assist support to identify the issue

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I’m having the exact same issue. Been trying for 48 hours to fix. Has anybody found a solution yet? Edit: Got a response from Samsung saying it was a known issue they are trying to fix (see attached email below).

I have been having the same issues when trying to add photos. The app worked prior to uploading and now has rendered the frame tv useless for my purposes. Samsung have replied to my report saying add guard which I have done. This does not seem to work for me. They need to get this fixed without suggesting to use an android phone as a solution.

I’ve had same problem makes tv useless for what we bought it for they need a fix and quick!

I signed up here just to chime in - it’s happening to me too! I was so excited for ym new Samsung Frame TV, particularly about creating collages with multiple images… but smartthings just crashes over and over again.

Tried on an iPhone 12 Max Pro and an iPad Pro but the same on all of them. I’m going to write an email to to pile on the pressure too!

Same here!