I don’t know if this is related, but other people have reported similar problems with other cameras, but it seems to have been caused by the Arlo integration. Which is weird.
I have a custom rule in SHM which records from a Samsung HD camera whenever a SmartThings motion sensor sees movement.
It worked great for a long time.
Recently though, the clips won’t play. I can’t access them in either the Android or the iOS app.
It goes through all the right steps (generating clip, etc.), but it won’t play.
The camera is working fine - I can connect to it ‘live’ and see the image. It also works using the SmartCam app.
The only thing that’s changed recently in my SmartThings setup is I’ve added the Arlo integration (although I’m not currently using it).
Anyone got any ideas? It’s probably just me being stupid.
And it’s been reported in the UK as well:
Hi all, I received my Arlo cameras yesterday and installation/integration with SmartThings went very smoothly. The problem is whenever I get a SHM incident, all of the captured clips are stuck on “Clip Generating” in the Android application. I see people have had similar problems here but the resolution seemed to be getting the Arlo hub updated to support SmartThings mode, which is definitely there on my hub.
Is anybody else having this problem right now? I’m following this thread which seems to suggest a problem with the recent Android and iOS apps, but I can’t work out whether this is the same problem I’m having or a different one. They don’t seem to be stuck on “Clip Generating” for one thing.
I’d be really grateful for any thoughts
