Aqara door and window sensor T1

Whenever a device shows as a switch which isn’t a switch it’s almost always because SmartThings doesn’t know what it is so it’s just guessing and using its lowest common denominator driver.

This can happen for one of two reasons.

  1. The device has a fingerprint (manufacturer code plus model number) which have not been included in any edge driver that you have loaded on your hub. There might be a custom edge driver created by a community member that has that fingerprint, but you will have to do some research to find out.

  2. The pairing failed so the manufacturer code and model number are either blanks or all zeros. This can happen for any of many reasons. If that’s the problem, you’ll have to remove the device from your account and add it again, there’s no other way to correct the fingerprint.

So the first thing to do is to check the advanced page of the official Web website to your account and see what the fingerprint is for the device. The following community FAQ has the details on how to do that.

FAQ: Manufacturer/Model Shows All Zeroes

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