SmartThings Community

Anyone else having issues with android app

#2

I am as well, oh joy

(Johnny) #3

Not just Android, IOS as well. Cannot load IDE either. Tons of errors but can’t get a lot to give you details. Not going to lie, glad to see it’s not just me.

Getting “Unexpected Error” - Retry / Logout on app and IDE just shows white screen

(Convinced ST will never be unbroken…) #4

Yup… nada, nothing but errors.

(Tony - SmartThings Unpublished Contributor ) #5

Can’t open Android app - immediately crashes.

Can’t access IDE - site doesn’t load at all.

Amazingly, I can still access this forum. Perhaps ST should put the forum moderator in charge of its cloud?

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(Johnny) #6

Cannot believe I missed that opportunity, bravo :wink:

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(Nathan Davis) #7

Same here. iOS app not working. I knew something was wrong when I got home and I never got a disarm notice. My alarms were blazing when I opened my door.

(Steve Jackson, USA, Shard 1) #8

Just saw down on official ST page. nice. I finally had some free time to work on one of my apps. This sucks. Almost daily issues again.

(Jesus Gonzalez) #9

Known issue and being worked on as we speak. Stay tuned for updates! You can always subscribe for status updates at http://status.smartthings.com/.

Some users in North America are unable to access the SmartThings mobile app and Developer Tools, https://graph.api.smartthings.com/. We are working to address the issue and will provide updates on our progress here.

Thanks!

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(Brian J Lambert) #10

Total app unavailability here. This is happening more often nowadays.

(Brian Salyer) #11

I was installing a garage door opener and I thought it was me and I did something wrong. Glad I did not break the whole system…or maybe I did!

(Convinced ST will never be unbroken…) #12

My lawyer will file suit tomorrow (c;

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(Sriganesh) #13

Is there a way to control lights in home during time of outage?

(Steve Jackson, USA, Shard 1) #14

I do subscribe. I hadn’t been notified when I posted.

Thanks…Steve

(Mark Whipp) #15

Use the old-school switch, unscrew and screw-in bulbs, push the button on the plug-in switch, dimmer or siren. Manually control the thermostat.

Yes, it sucks :anguished:

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#16

All is good again… someone tripped over the Ethernet cable in the server room?

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(Steve Jackson, USA, Shard 1) #17

My automatons are working fine. The app is down and I wanted to tweak a special lighting so that I use. I had a few minutes tonight to work on it.

I have my home setup so that when the automation is down, we can still turn things on/off with wall switches and lamp switches.

After the fiasco they other day I removed the siren for the last time. I won’t be going back in. We are no longer using the system for security.

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(Steve Jackson, USA, Shard 1) #18

Looks like it’s up. How long?

(Mark Whipp) #19

You are right, it seems to be working for the moment… :grin:

(Steve Jackson, USA, Shard 1) #20

Work fast!

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#21

You will not be able to use the mobile app if the cloud is down. Your phone talks to the cloud and the cloud talks to the hub.

If you have previously set up “smart lighting automations” using the official “smart lighting” feature and you only use devices in that automation which are eligible to run locally, then those will continue to run locally if your hub has power even if the smartthings cloud is down.

You can set up a minimote, which is a small handheld button controller with four buttons, and it will be able to turn other local devices on and off if you had previously included it in a smart lighting automation with other locally eligible devices.

But that’s it. The phone app, SmartTiles, Harmony, IFTTT, Amazon Echo, the Philips Hue Bridge, etc Will not run with SmartThings even though your Internet is working unless the SmartThings cloud is also available.

So there is a little bit of stuff that can run locally but not much. And you had to have had it set up ahead of time.

Detailed discussion in the following thread:

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