Benji
August 31, 2018, 6:08pm
34
Well this is interesting…
I bought the Iris branded version of this controller and every few months the issue I have is that they stop responding. For example, right now, one garage is stuck on ‘Opening’. This state will not change unless I unplug the unit, plug it back in and then open and close from the button a few times. It’s as if it loses sync/connectivity?
My second unit rarely gets stuck on ‘Opening’. Instead, I try to use the app to open the garage and it will show ‘Opening’ but nothing happens. If I refresh the screen, the OSD in the app says ‘Closed’. Again, I need to reboot the unit and open/close the door a few times to regain connectivity.
Once I do the reboot/re-sync, I will be good for a few months until it happens again. Of course, I only learn that it’s not working once I actually need to use it…
Same lockup issue as my Lowe’s unit. I don’t know how identical the hardware is inside but could be a firmware issue. I wonder how old that person’s unit is…