Is anyone having their devices show as "“Connected” vs their state (on,off, open, close, etc.)? Every device for me shows up like that. The Favorites is also not right. It says I have more devices offline than what the advanced web app and api+ tool show, as well as devices with low battery that is also not in sync with the advanced web app and api+ tool.
Yes, seeing the same “connected” status. I also removed and re-added a glitchy device (mfr code 0000-000!?), and it took ages for it to update in the app, though I could see it right away in Alexa and the Advanced page. Everything is slow and I get a blank screen when I try to add an action on a device’s button held routine. I suspect part of it is that everyone is spending their weekend trying to figure out what broke during custom DTH migrations this week, and they’re hammering the servers.
Had the same issue today on an Android 13 phone. Within the last half hour the tiles have gone back to looking normal (on/off, open/closed) but they still don’t update. If you open the tile things are normal.
My.Smartthings was functional when the app wasn’t.
All the same here. “Connected” status has cleared but it still took a long time for a new LAN driver device to show up and become usable after many attempts to add it, and this after just slow to updated in the app. Routines still can’t be edited. Viewing and commands are quick in my.smartthings but of course you’re limited in what you can do from there.
Okay, update on my status:
It looks like everything is back online, and working EXCEPT my Hue Zigbee devices. Note: I have a number of other zigbee devices, including motion sensors, switches, and blinds which are functional, so it’s not a mass loss of zigbee functionality as others seem to have noted in other threads.
I’m almost back to normal. I noticed this morning that one of my routines that I edited a couple weeks ago to remove a device all of a sudden included that removed device again. It ran fine all this time. I had to go back and re-edit the routine and remove the device again. Very weird.
Happened to me as well, since Saturday, exactly as others here have described. That issue in the app has resolved, but now, all of my devices take about 4-7 minutes to execute any on/off switch commands (a little faster if run from an automation or SharpTools). Status updates and sensors are still working fine and instant though. It’s odd. Put in a ticket to ST Support. Anyone else having that kind of delay? I rebooted the hub and ran a network repair 3 times. No change.
have your visa or mc ready… operators are standing by!
App does not report right status while api or web page does. had the same issue yesterday, but it realigned itself later at night.
Do have to say that it does show a status, but the tile is not showing same status as going inside the tile.
Rebooting my modem, WiFi routers, hub didn’t solve my problem.
I had to re-pair all my affected devices. I managed to isolate the issue to a particular driver, ZigBee Thing Edge driver. The newly paired devices using other ZigBee drivers e.g ZigBee Switch, @veonua drivers were unaffected.
I reached out to ST support for in-app help as well as by email. They didn’t solve the problem for me.
I had to switch out to other drivers to make my devices work again. Most of my them are Aqara products and so the drivers from @veonua worked for me. Once again, Andrew your drivers make my home smart again!