Hello guys, since yesterday, I can’t control ST with my echo dots. Alexa answer : Smartthings isn’t responding What can we do when it happen? thanks!

Please do - we don’t get many reports of issues for Scenes so would be good to try and track this down. The main issue I am aware of is in certain cases we have seen race conditions between sending device commands - there is a fix going out tomorrow that should help with that (could cause a light to…

I had the same thing happen to me a couple of times today (about 7pm UK time). Ended up doing it with the ST app, though the ST app took about 20s to load aswell, and I had to force close it once to get it to show anything (on Android). There is definitely something funky going on!!

@cjcharles - starting from the last Android app update, I too have very slow loading of devices in certain instances. I am using a Galaxy Note 8 and if I kill all applications and then open ST, it takes 10 seconds on wifi and 14 seconds on LTE to just show me a populated “Things” tab. It used to be …

@vlad - The scenes we use the most are “Kids Bedtime”, “Night Night” and “Wakee Wakee” which are all related to the various stages of getting my 1yr old and 2.5yr old in and out of bed. Triggering them using Alexa is the most convenient if it works reliably so we don’t have to fumble with the phone …

Indeed, it does seem random when it happens, and every time I check and the internet is perfect so it must be server related. Excited friends taking a look get rapidly bored when they see the lack of response and force killing the app!! If relevant then I am using a Samsung S8, though I dont think …

[image] cjcharles: I am using a Samsung S8 The relevance is in the processor speed. I always see some improvement when I jump phone generations however I was not saying that the long delay in this case is due to the phone as the slowdown in loading the ST tabs started after the latest update.…

I’m in the central time zone and should able to hop on tonight (though it’s easy to pull wife aggro working on Friday nights). At the very least I can look through cloud logs and see if anything out of the ordinary is happening. Just let me know when you start running this stuff and if your login is…

We are having issues too in the last few days with lights taking 20 secs to respond when turnin them on…or they just never turn on. Google will say “ok” like it’s trigger the lights to turn on and nothing happens. Running android phones, GE zwave switches, and google home. Reboot the hub a…

Forgot to follow up here as @aruffell and I continued our discussion over dm. By looking through his logs I was able to find an issue with Alexa (not just Alexa, all Scene integrations apart from manually actuating the scene) and our Scenes service, specifically when a request took longer than 5 sec…

I’m currently experiencing “Smartthings isn’t responding” from Alexa/Echo, but I’m also unable to log in to my iOS mobile app. According to status.smartthings.com - everything is operational?

Alexa, smartthings isn't responding

General Discussion

jkp March 12, 2018, 10:48pm 25

Some users are seeing platform issues today…

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Alexa, smartthings isn't responding

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