Alexa is having trouble reaching smartthings (Nov 2017)

[JDRoberts]

There was a new problem introduced in July 2018 which is a little different than the one that this thread ( which is eight months old) is about.

You can see more about the current issue in the following thread (this is a clickable link)

Amazon Echo -> SmartThings -> Harmony; Worked for a year, now doesn't work (July 2018)

Howdy ya’ll: I’ve had my harmony hubs (three of them) working via voice control on my Amazon Echos through my SmartThings V2 for at least a year, likely more. As of Tuesday this week Alexa responds immediately “hmm, I’m having trouble reaching SmartThings” but still works fine with switches, bulbs, etc. I can control the harmony “switches” from the SmartThings app, I can see these as “scenes” in the Alexa app. I’m at a loss… my young son can’t handle the complexity of the harmony remote, but he’s always been able to just say “Alexa, turn on family room TV” or “Alexa, Turn on XBox”… now we have to use the app so the integration is basically useless for us. I don’t even know where to start trying to debug this.