Aeotec smart hub not connecting

Devices & Integrations
1

Hello everyone,

My name is Maurice and I am new to this community and SmartThings. Today I received my Aeotec SmartThings hub and I followed all the steps to connect the hub to the SmartThings app. It must have gone correctly because it updated and finally shows a solid green light (which indicates connected). When I open the app I see the hub but as “offline.” I have tried to reset the hub did the whole process several times and tried both connection through wifi and ethernet but always same situation with solid green light and offline. I have also restarted my router and still no success. What am I doing wrong? Did I miss something?

Thanks in advance for your help.

2

login to IDE @ https://account.smartthings.com and go to the hubs section and see if the hub is showing online there. report back :slight_smile:

3
4

The hub shows as online

5

yes, there appears to be an issue with the app. it is showing offline for new devices and hubs being added since yesterday

6

Yes I just saw your post. Thanks for that. I will just have to be patient I guess.

7

It’s not just you. This has now been posted to the status page as well.

8

I’m curious if Anyone still has the offline problem. My new Aeotec persists in reading “offline” in the app. I’ve tried everything.

When I first set it up it was online, but it absolutely wouldn’t discover any of my Cree bulbs, each of which I dutifully reset.

So I rebooted the hub and now I can’t even get it to show that it’s online.

I see that the powers say the offline issue has been resolved, but not for me. :blush:

Suggestions?

9

I have the same issues is there a way to resolve this