My name is Maurice and I am new to this community and SmartThings. Today I received my Aeotec SmartThings hub and I followed all the steps to connect the hub to the SmartThings app. It must have gone correctly because it updated and finally shows a solid green light (which indicates connected). When I open the app I see the hub but as “offline.” I have tried to reset the hub did the whole process several times and tried both connection through wifi and ethernet but always same situation with solid green light and offline. I have also restarted my router and still no success. What am I doing wrong? Did I miss something?
Thanks in advance for your help.